At Aperture Store, we strive to ensure that you are completely satisfied with your purchase. If you wish to return or exchange an item, please read the following policy carefully.
1. Return & Exchange Request Timeline
You must inform us within 3 days of delivery if you wish to request a return or exchange.
If 3 days have passed since the delivery of your order, we will unfortunately not be able to accept a return or exchange request.
You can raise your request through either of the following methods:
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Email: jainpramod206@gmail.com
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Call/WhatsApp: +91 9829610637
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Please mention your Order Number when contacting us.
⏰ Customer Support Hours:
Monday to Saturday | 10:00 AM – 5:00 PM
(We respond only during working hours.)
2. Eligibility for Return & Exchange
To qualify for a return or exchange:
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The product must be unused, unworn, and unaltered.
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The product must be in the same condition as received.
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The product must be returned with its original packaging.
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All original tags, labels, and packaging should be intact.
⚠️ Products that have been worn, used, washed, damaged, stained, altered, or otherwise modified will not be accepted.
⚠️ Minor color variations of up to 10% caused by different screen/monitor settings will not be considered a defect and will not qualify for a return or exchange.
3. Return Policy
If you are not satisfied with your purchase, you may request a return within 3 days of delivery, subject to the eligibility conditions mentioned above.
Return Process
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Contact us within 3 days of delivery with your Order Number.
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Our customer support team will review your request.
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If the return request is approved, we will arrange a Reverse Pickup, wherever the service is available.
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Once the product reaches us, it will undergo a quality check.
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After the product passes the quality check, the return will be approved and the applicable refund will be processed.
⏳ The complete return process may take approximately 7–15 working days.
If Reverse Pickup Is Not Available
If reverse pickup is unavailable at your location, you may be required to courier the product to us within the specified timeline provided by our customer support team.
The product must reach us in its original, unused, and acceptable condition for the return to be approved.
4. Exchange Policy
If you wish to exchange your product for another size or eligible product, you must raise an exchange request within 3 days of delivery.
Exchange Process
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Contact us with your Order Number within 3 days of delivery.
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Once your exchange request is approved, we will arrange a Reverse Pickup, subject to availability at your location.
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After receiving the product, it will undergo a quality check.
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Once the product passes the quality check, the exchange will be processed.
⏳ The complete exchange process may take approximately 7–15 working days.
If Reverse Pickup Is Not Available
If Reverse Pickup is not available at your location, you will need to courier the product to us within 3 days of exchange approval.
Please contact our customer support team for the required shipping instructions before sending the product.
5. Return & Exchange Charges
A fee of ₹90 per product (inclusive of GST) will be deducted for all approved returns/exchanges, irrespective of the reason, where applicable.
The applicable amount will be adjusted from the refund or otherwise communicated by our customer support team.
6. Sale & Discounted Products
Products purchased during sale, clearance, promotional, or special discount offers are not eligible for return or exchange, unless specifically mentioned otherwise on the product or offer page.
7. Damaged, Defective or Incorrect Product
If you receive a product that is:
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Damaged
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Defective
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Incorrect
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Missing any part/item
please contact us within 3 days of delivery with your Order Number and clear photographs/videos of the product and packaging.
Our team will review the issue and provide an appropriate resolution after verification.
Please do not use, wash, alter, or remove the tags from the product before contacting us.
8. Quality Check
All returned and exchanged products are subject to a quality inspection.
A return or exchange may be rejected if the product:
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Has been worn or used
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Has been washed
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Has stains, perfume/deodorant marks, makeup marks, or other damage
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Has been altered or modified
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Is missing original tags or packaging
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Shows signs of misuse
The final decision regarding the acceptance of a return or exchange will be made after the quality check.
9. Shipping the Product Back
If you are required to ship the product manually, please send it to:
Aperture Store
P.No-57,58, Laxmi Nagar-2 Chapalo Ki Dhani Sanganer,
Behind Advance Hospital, Jaipur, Rajasthan, India - 302029
Email: jainpramod206@gmail.com
Phone: +91 9829610637
Please ensure that the Order Number and customer details are clearly mentioned when shipping the product.
10. Important Note
Aperture Store reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements mentioned in this policy.
We recommend checking your product carefully upon delivery and contacting our customer support team as soon as possible if you have any concerns.
Thank you for shopping with Aperture Store.