Exchange Policy
At Aperture Store, we strive to ensure you are completely satisfied with your purchase. If you wish to exchange an item, please read our policy carefully.
1. Exchange Request Timeline
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You must inform us within 3 days of delivery to request an exchange.
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If 3 days have passed since delivery, we will unfortunately not be able to offer an exchange.
You can request an exchange in either of the following ways:
⏰ Customer Support Hours:
Monday to Saturday | 10:00 AM – 5:00 PM
(We respond only during working hours.)
2. Eligibility for Exchange
To qualify for an exchange:
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The item must be unused, unworn, and unaltered.
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It must be in the same condition as received.
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The product must be returned in its original packaging.
⚠️ Items that have been worn, used, or altered will not be accepted for exchange.
⚠️ Minor color variations (up to 10%) due to different monitor settings will not be considered a defect or valid reason for exchange.
3. Exchange Process
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Once we receive your exchange request, we will arrange a Reverse Pickup.
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After receiving the product, it will undergo a quality check.
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Once approved, we will process the exchange.
⏳ The entire process may take 7–15 working days.
If Reverse Pickup is not available at your location:
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You will need to courier the product to us within 3 days of exchange approval.
4. Exchange Charges
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A fee of ₹90 per product (inclusive of GST) will be deducted for all exchanges, irrespective of the reason.
5. Sale Items
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Products purchased during sale/discount offers are not eligible for exchange.
6. Shipping the Product Back
If you need to ship the product manually, send it to:
Aperture Store
Address - P.No-57,58, Laxmi Nagar-2 Chapalo Ki Dhani Sanganer, Behind Advance Hospital, Jaipur, Rajasthan, India, 302029
Email: jainpramod206@gmail.com
Phone: +91 9829610637